You may come across customers who have only recently suffered a life or health event that makes them vulnerable. They may not have previously sought assistance/support. Although it may not always be appropriate for advisers or other staff to signpost customers to external organisations if they do not ask for assistance or information, it would be appropriate to do so in many instances.
You may wish to speak to your firm’s vulnerability champion or your RCM for guidance in the first instance but here we list some external organisations and authorities that we are happy for advisers to refer customers to:
NHS 111 for help (non-emergency) with a health problem/ NHS Direct Wales on 0845 46 47/
Health and Social Care in Northern Ireland www.hscni.net/
Macmillan Cancer Supporthttps://www.macmillan.org.uk/about-us/contact-us or call 0808 808 00 00
British Heart Foundation https://www.bhf.org.uk/ or call 0300 330 3322
British Lung Foundation https://www.blf.org.uk/get-in-touch or call 03000 030 555
MENCAP https://www.mencap.org.uk/advice-and-support for people with learning difficulties
Royal College of Speech and Language Therapy –https://www.rcslt.org/help-and-support/contact-us/
Refuge https://www.refuge.org.uk/ for victims of domestic violence
Office of the public Guardian firstname.lastname@example.org, telephone 0115 934 2777, textphone 0115 934 2778 – for questions related to Power of Attorney
Victim Support on 08 08 16 89 111 or www.victimsupport.org.uk, for victims of frauds or scams
Unseen UK Modern slavery and exploitation helpline – 08000 121 700 or visit https://www.modernslaveryhelpline.org/
Dial the Police non-emergency number 101 if you suspect a crime has been committed. Always dial 999 if someone is in immediate danger.