Mortgage and protection network, HL Partnership, has appointed Joanne Osborne as head of operational compliance.
The new role further strengthens the network’s compliance function, following recent additions to the face-to-face field supervision team.
In her new role, Joanne will work with advisers to enhance the quality of customer files and help them meet financial promotions guidance as digital marketing plans and campaigns grow in number.
Joanne has thirty years of financial services distribution experience, supervising ARs, providing support to new advisers and offering learning and development assistance.
Joanne said: “I am excited to be working in a network that has great customer outcomes at the heart of its business. With my experience, I hope to bring knowledge and guidance to the team, which in turn will help HLP advisers meet the growing needs of the customer, especially at a time when Consumer Duty will place a greater emphasis on the role of advice.”
Compliance director, Kay Leslie, commented: “It is great to see that HLP can attract people of the calibre of Joanne to join its management team and bring with them the expertise that influences great customer outcomes. I look forward to working closely with her to help shape our compliance support for members now and in the future.”